Returns & Refunds

If an item arrives damaged, incorrect, or expired, contact PetflexBDwithin 48 hours with your order number and photos. We will arrange a replacement or refund after verification.

Opened food, litter, and hygiene products generally cannot be returned unless they are defective. Home clinical visit fees are refundable only if we cancel or fail to attend the confirmed slot.

Refunds for bKash / Nagad / Rocket / bank payments are sent back to the same sender number or account used at checkout.